{"id":4804,"date":"2025-12-30T12:12:28","date_gmt":"2025-12-30T12:12:28","guid":{"rendered":"https:\/\/www.lab-sun.de\/return-rma\/"},"modified":"2026-08-17T12:00:00","modified_gmt":"2026-08-17T12:00:00","slug":"return-rma","status":"publish","type":"page","link":"https:\/\/www.lab-sun.de\/en\/return-rma\/","title":{"rendered":"Return \/ RMA"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"4804\" class=\"elementor elementor-4804 elementor-2720\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-16a6b5a e-flex e-con-boxed e-con e-parent\" data-id=\"16a6b5a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-62a866c ct-hero e-flex e-con-boxed e-con e-child\" data-id=\"62a866c\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b988174 elementor-widget elementor-widget-heading\" data-id=\"b988174\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return \/ RMA<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-751cb1f elementor-widget elementor-widget-shortcode\" data-id=\"751cb1f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-58c0b80 e-flex e-con-boxed e-con e-parent\" data-id=\"58c0b80\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c5b804 elementor-widget elementor-widget-html\" data-id=\"9c5b804\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n  .infos h2 {\r\n    font-size: 25px;\r\n  }\r\n  .infos > hr {\r\n    background-color: var(--theme-palette-color-5);\r\n    margin: 30px 0;\r\n  }\r\n  .infos > .warning {\r\n    color: var(--theme-palette-color-9);\r\n    font-weight: 600;\r\n  }\r\n<\/style>\r\n<div class=\"infos\">\r\n  <h2>How long can I return the goods after receipt?<\/h2>\r\n  <p>You can return standard products within 14 days of receiving the goods.<\/p>\r\n  <hr>\r\n  <h2>Which products are excluded from the right of return?<\/h2>\r\n  <p>Excluded from the right of return are:<\/p>\r\n  <ul>\r\n    <li><p>individually configured products or custom-made items<\/p><\/li>\r\n    <li><p>opened or used chemicals, reagents, or consumables<\/p><\/li>\r\n    <li><p>instruments with individual calibration<\/p><\/li>\r\n  <\/ul>\r\n  <hr>\r\n  <h2>How can I return the goods?<\/h2>\r\n  <p>Please request a return authorization number (RMA) in advance using the following form.<\/p>\r\n  <p>After reviewing your request, you will receive an RMA number and further instructions for the return by email.<\/p>\r\n<\/div>\r\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ade01a6 e-con-full e-flex e-con e-child\" data-id=\"ade01a6\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9680b82 elementor-widget elementor-widget-shortcode\" data-id=\"9680b82\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class='fluentform ff-default fluentform_wrapper_2 ffs_default_wrap'><form data-form_id=\"2\" id=\"fluentform_2\" class=\"frm-fluent-form fluent_form_2 ff-el-form-top ff_form_instance_2_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_2_1\" method=\"POST\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Retoure Formular<\/legend>        <div\n                style=\"display: none!important; position: absolute!important; transform: translateX(1000%)!important;\"\n                class=\"ff-el-group ff-hpsf-container\"\n        >\n            <div class=\"ff-el-input--label asterisk-right\">\n                <label for=\"ff_2_item_sf\" aria-label=\"Newsletter\">\n                    Newsletter                <\/label>\n            <\/div>\n            <div class=\"ff-el-input--content\">\n                <input type=\"text\"\n                       name=\"item_2__fluent_sf\"\n                       class=\"ff-el-form-control\"\n                       id=\"ff_2_item_sf\"\n                \/>\n            <\/div>\n        <\/div>\n                <input type=\"hidden\" id=\"__fluent_protection_token_2\" class=\"fluent-form-token-field\" name=\"__fluent_protection_token_2\">\n        <input type='hidden' name='__fluent_form_embded_post_id' value='4804' \/><input type=\"hidden\" id=\"_fluentform_2_fluentformnonce\" name=\"_fluentform_2_fluentformnonce\" value=\"7e79c13982\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/4804\" \/><div data-type=\"name-element\" data-name=\"names_2\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_2_names_2_first_name_' id='label_ff_2_names_2_first_name_' >Company \/ Institute<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names_2[first_name]\" id=\"ff_2_names_2_first_name_\" class=\"ff-el-form-control\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><\/div><div class='ff-el-group anrede ff_list_inline'><div class=\"ff-el-input--label asterisk-right\"><label   aria-label=\"Salutation\">Salutation<\/label><\/div><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_71826cc132317e99423caf0f69b8a266'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Frau\"  id='input_radio_71826cc132317e99423caf0f69b8a266' aria-label='Ms.' aria-invalid='false' aria-required=false> <span>Ms.<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_86ee44dcc8151acbb64ba194ad239b30'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Herr\"  id='input_radio_86ee44dcc8151acbb64ba194ad239b30' aria-label='Mr.' aria-invalid='false' aria-required=false> <span>Mr.<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for='input_radio_9ce3d0b5a40d18d0fa6be9a2986b3857'><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Divers\"  id='input_radio_9ce3d0b5a40d18d0fa6be9a2986b3857' aria-label='Non-binary' aria-invalid='false' aria-required=false> <span>Non-binary<\/span><\/label><\/div><\/div><\/div><div data-name=\"ff_cn_id_1\"  class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div data-type=\"name-element\" data-name=\"names\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_2_names_first_name_' id='label_ff_2_names_first_name_' >First Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_2_names_first_name_\" class=\"ff-el-form-control\" aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div data-type=\"name-element\" data-name=\"names_1\" class=\" ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell '><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_2_names_1_first_name_' id='label_ff_2_names_1_first_name_' >Last Name<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names_1[first_name]\" id=\"ff_2_names_1_first_name_\" class=\"ff-el-form-control\" aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_2\"  class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_2_email' id='label_ff_2_email' aria-label=\"Email\">Email<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_2_email\" class=\"ff-el-form-control\" data-name=\"email\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_2_input_mask' id='label_ff_2_input_mask' aria-label=\"Phone number\">Phone number<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_mask\" class=\"ff-el-form-control\" data-name=\"input_mask\" id=\"ff_2_input_mask\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_3\"  class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_2_input_mask_1' id='label_ff_2_input_mask_1' aria-label=\"Order number\">Order number<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_mask_1\" class=\"ff-el-form-control\" data-name=\"input_mask_1\" id=\"ff_2_input_mask_1\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_2_input_mask_2' id='label_ff_2_input_mask_2' aria-label=\"Item number\">Item number<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_mask_2\" class=\"ff-el-form-control\" data-name=\"input_mask_2\" id=\"ff_2_input_mask_2\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_4\"  class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_2_dropdown_1' id='label_ff_2_dropdown_1' aria-label=\"Product type\">Product type<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown_1\" id=\"ff_2_dropdown_1\" class=\"ff-el-form-control\" data-name=\"dropdown_1\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"false\" aria-labelledby=\"label_ff_2_dropdown_1\"><option value=\"\">- select -<\/option><option value=\"Ger\u00e4t\"  >Device<\/option><option value=\"Verbrauchsmaterial\"  >Consumable<\/option><option value=\"Chemikalie\"  >Chemical<\/option><\/select><\/div><\/div><\/div><div class='ff-t-cell ff-t-column-2' style='flex-basis: 50%;'><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_2_input_mask_3' id='label_ff_2_input_mask_3' aria-label=\"Serial number\">Serial number<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_mask_3\" class=\"ff-el-form-control\" data-name=\"input_mask_3\" id=\"ff_2_input_mask_3\"  aria-invalid=\"false\" aria-required=true><\/div><\/div><div class='ff-el-group has-conditions'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_2_input_mask_4' id='label_ff_2_input_mask_4' aria-label=\"Batch number\">Batch number<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"input_mask_4\" class=\"ff-el-form-control\" data-name=\"input_mask_4\" id=\"ff_2_input_mask_4\"  aria-invalid=\"false\" aria-required=false><\/div><\/div><\/div><\/div><div data-name=\"ff_cn_id_5\"  class='ff-t-container ff-column-container ff_columns_total_2 '><div class='ff-t-cell ff-t-column-1' style='flex-basis: 50%;'><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_2_dropdown_2' id='label_ff_2_dropdown_2' aria-label=\"Reason for return\">Reason for return<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown_2\" id=\"ff_2_dropdown_2\" class=\"ff-el-form-control\" data-name=\"dropdown_2\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\" 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You can return standard products within 14 days of receiving the goods. Which products are excluded from the right of return? Excluded from the right of return are: individually configured products or custom-made items opened or used chemicals, reagents, or consumables instruments with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4804","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled","vertical_spacing_source":"custom","content_area_spacing":"none","styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":7}},"_links":{"self":[{"href":"https:\/\/www.lab-sun.de\/en\/wp-json\/wp\/v2\/pages\/4804","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lab-sun.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.lab-sun.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.lab-sun.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lab-sun.de\/en\/wp-json\/wp\/v2\/comments?post=4804"}],"version-history":[{"count":1,"href":"https:\/\/www.lab-sun.de\/en\/wp-json\/wp\/v2\/pages\/4804\/revisions"}],"predecessor-version":[{"id":4806,"href":"https:\/\/www.lab-sun.de\/en\/wp-json\/wp\/v2\/pages\/4804\/revisions\/4806"}],"wp:attachment":[{"href":"https:\/\/www.lab-sun.de\/en\/wp-json\/wp\/v2\/media?parent=4804"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}