How long can I return the goods after receipt?

You can return standard products within 14 days of receiving the goods.

Which products are excluded from the right of return?

Excluded from the right of return are:

• individually configured products or custom-made items

• opened or used chemicals, reagents, or consumables

• instruments with individual calibration

How can I return the goods?

Please request a return authorization number (RMA) in advance using the following form.

After reviewing your request, you will receive an RMA number and further instructions for the return by email.