Contact us
We look forward to hearing from you!
We support you with a comprehensive range of laboratory equipment—from basic instruments to complex system solutions. Whether you have a product enquiry, need technical support, or would like individual advice, we are here to help.
Please let us know your request using the form below.
Our specialist team will be happy to assist you and will get back to you promptly.
Personal contact matters.
Labsun GmbH places great importance on personal service and direct communication. Our team in Karlsruhe is available to you at any time as a reliable point of contact.
Labsun GmbH
Am Sandfeld 13a
D-76149 Karlsruhe
Germany
Contact for Germany, Austria and Switzerland
Enquiry / Quotation / Order
Technical Customer Service
| Phone: | +49 (0)721 47080525 |
| Fax: | +49 (0)721 47080537 |
| Email: | info@lab-sun.de |
| Phone: | +49 (0) 721 47080579 |
| Email: | service@lab-sun.de |
Labsun organises and supports projects directly in Germany, Europe, the United States and China. In other regions, we work with qualified partners based on project-specific coordination. Please contact us so that we can check availability and scope of services for your country and your project.
Getting here by car:
Our headquarters at Am Sandfeld 13a, 76149 Karlsruhe, is located in the Karlsruhe-Neureut industrial area and is easily accessible via the A5 and A8 motorways. Take the “Karlsruhe-Nord” exit and follow the signs towards Neureut. Then turn into “Am Sandfeld” in the Neureut industrial area. There is ample parking available in the surrounding area.
Getting here by public transport:
From Karlsruhe Central Station, you can reach us conveniently on tram line 2 towards Neureut Kirchfeld. Get off at the “Kirchfeldstraße” stop—our site at Am Sandfeld 13a is about a 5-minute walk from there. Alternatively, you can take bus line 73 towards Neureut and get off at “Kirchfeldstraße” or “Neureut Kirchfeld Ost”.
Frequently Asked Questions (FAQ)
Here you will find answers to the most frequently asked questions about our products and services.
How long does delivery take?
Standard deliveries within Germany: 2–4 business days.
EU-wide deliveries: 3–7 business days depending on destination.
How do I obtain an RMA number for returns or complaints?
Please complete the relevant form under “Return” or “Complaint form”. You will then receive an RMA number by email.
Are all devices CE certified?
Yes, all devices comply with the applicable European directives (e.g., CE, RoHS).
What warranty applies to Labsun products?
For our products, a warranty period of 24 months from the transfer of risk generally applies for business customers, unless a different arrangement has been agreed in the quotation or order confirmation.
This requires proper use as well as compliance with the respective operating, cleaning, storage and maintenance specifications. Excluded in particular are wear and consumable parts, as well as damage caused by improper operation, insufficient maintenance, chemical or mechanical effects, overvoltage, improper storage, or an interrupted cold chain.
In the event of a warranty claim, we will first assess rectification or replacement delivery. The relevant contractual agreements and our General Terms and Conditions shall apply.
Technical support you can rely on
From commissioning and maintenance to repairs and personal application advice: our experienced service team supports you quickly, competently and reliably.